Frequently Asked Questions

Questions: Will it work on my website? How easy is it to install?

Max HelpChat can be installed quickly and easily into 99.99% of all websites and e-commerce stores including even flash websites. Below are some of the most popular CMS systems but don’t worry if yours is a custom built website or don’t see your CMS on the image below because during the past 6 years, we have only had 1 or 2 cases where Max HelpChat couldn’t be installed.
The script installation is usually a 1 minute procedure.
MaxHelpChat-installationCMS1

What happens after the Free Trial?

We will send you a comprehensive report on what happened during the free trial. The report will include the number of customers we have served with all the transcripts. You can then decide on whether you want to continue with us.

What happens once my quota is over?

If we take more leads for your website than your initial plan, we will send you a warning email to let you know. You then decide to pay for the extra leads as stated on your current plan, or we can change your plan that comes with more leads per month for you.

What if the agent does not know the answer?

If the question is considered critical, We will call you immediately to get the required answer. If not we will get the customer’s details and transfer it to your helpdesk system. We will also notify you about the issue.

Where are your agents physically based?

Our offices are located in Boston, USA and Dubai, U.A.E. Our agents are professionally training for various industries and fluent in English. The agents are physically located in our USA, Dubai, Philippines, India and Brazil. We have agents to cover all shifts, 24 hours a day.

How long will it take to get live support on my website?

We have a secret algorithm that allows us to start providing support on your website in about  2 hours.

What countries do you support?

We provide live chat agents on any English and Portuguese speaking countries.

What are the industries you support?

We support 15 leading industries: E-Commerce, Real Estate, Startups, SAAS, Auto Sales, Travel & Tourism, Health, Web Hosting, Pharmacy, Government, IT Services, Small Business, Fashion & Apparel, Jobs & Education, Hotels & Restaurants.

Can i also chat with my website visitors?

Yes you can. We will get in touch with you if this is required.

What are your hours of operation?

If you have any specific question about your account, or desire to change any of your services, you can contact us at our website via our live agents 24  hours a day on our website . If they cannot answer, we will return to you as soon as possible.

Is there a limitation on the free trial?

You can try our free trial for 7 days or 200 chats. We will help you setup the live chat on your website free of charge.

Do you charge for incomplete chats?

We qualify each chats on whether they bring any value to your business. We charge only for those chats. We never charge you for incomplete chats.

Why do you ask my credit card information for the free trial?

We will not charge anything during the trial period. It is just our company policy to collect the credit card information. However, if you request to do the trial without entering the credit card, we can open an exception. We know that you will be happy with our live agent services.

Will you help me in installing the chat script on my website?

Yes, we will help you installing the simple chat software HTML script on your website or we can show how you or your web designer can do it yourself. It should only take a few minutes.

Is there a limitation on the number of websites you support?

No, we can support many websites in many industries.

How can i change the look and feel of the chat widget?

Yes, the chat box can be easily and fully customized to match your website design.

I have more questions..

Please contact us via our website’s chat box, via email, as well as via our telephone support number.